Shipments and Returns
Payment accepted is: Visa, MasterCard, American Express & Discover credit cards, personal checks from the United States only, all money orders in US dollars only, Paypal, bank checks in U.S. funds drawn on U.S. banks, and cash. (NOTE: international customers: if you want shipping WITHOUT insurance for any order over $20, you must use a Credit Card apart from the Paypal website--no Paypal-processed payment). See international shipping costs below.
Your credit card charge will appear under The Brockton Group, Inc. If we are sold out of a pin, you are not charged for it; if you pay by paypal, the credit is sent back to your paypal account, or a check refund for check payments.
Payment by check, money order or cash should be sent within 5 days of placing the order to arrive in a timely manner. RETURNED CHECK CHARGE IS $12.
You can expect your purchase to be shipped within 3-7 days from receipt of order and/or payment. Delivery within the USA typically takes 3-4 days from date of shipping, and international mail delivery can take 2-4 weeks depending upon time spent in customs; registered airmail takes longer than simple airmail without insurance. If you need faster shipping in the USA, choose Priority shipping, or e-mail us if you need Express shipping or have any other shipping questions: email@example.com.
If you receive an incorrect or damaged pin, please e-mail: firstname.lastname@example.org for return instructions or refund if item is sold out. Due to limited availability of many collectible pins and the general nature of the pin trading hobby, all sales are final.
Sales tax of 8.25% is added if your order from within the State of Texas.
Shipping costs within the United States: 1-15 pins is $4.25; 16-29 pins is $5.95; 30-54 pins is $7.95. All packages are sent with tracking. FASTER PROCESSING TIME WITH PRIORITY SHIPPING, or 55+ pins is $15.95. For Express shipping within the USA: e-mail me for cost to your location.
For all international addresses WITHOUT insurance: 1-25 pins (no insurance) is $16; 26-55 pins (no insurance) is $25. No insurance means if your package is lost or damage, we do not refund or replace contents. If using Paypal, you must choose insurance for international orders over $50.
For all international addresses WITH insurance: 1-35 pins with insurance is $38 for priority international shipping (6-10 days); 36-50 pins with insurance is $45 for priority international shipping (6-10 days). Over 50 pins: shipping will be invoiced depending on weight and shipping location. If using Paypal, you must choose insurance for international orders over $50. Express shipping is available to most countries; please e-mail me for cost.
Some Pin Sets shipped to your country may have an additional charge if shipping weight is heavy. I will e-mail you if additional shipping is necessary to your country, prior to shipping. Note the pin set shipping costs in the descriptions.
Please feel free to contact me with any questions about shipping via e-mail: email@example.com, or by phone: 281-890-6711. CHECK, CASH, or MONEY ORDER PAYMENT: Send to Susan Brooke, PO Box 11356, Spring, TX 77391-1356.